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• Candle Burning Tips
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• Our Product Guarantee
• Returning a Product
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• Tracking a Package
• Shipping Information
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Returing A Package
If a product is found defective, Shortie’s Candle Company™ will replace it free of charge. All returns must be authorized by a Shortie’s Candle Company™ Representative. Returned products will only be accepted within 30 days of shipment date. Products must be received back to our warehouse undamaged and unused. Returned products are subject to shipping charges. Custom and wholesale orders are not returnable unless defective. Shortie’s Candle Company™ will not be held responsible for the condition of any returned packages, and we will not return any broken or mishandled merchandise to the customer. For our employees safety, any and all broken or mishandled returns will be discarded and you must take reimbursement issues up with your shipping company.
guarantee
GREAT CANDLES, GUARANTEED
We are committed to providing top-quality products to our customers. If you have any problems or truly feel that it does not live up to your expectations, let us know and we will make it right. It's that simple.
CandleBucks
EARN FREE CANDLES WITH EVERY ORDER*
Receive 5%* of your order back to spend on future purchases with every order* with our CandleBucks™ customer rewards program. Learn More.
shipping
FREE OR LOW FLAT RATE SHIPPING
We know that high shipping costs can sometimes make it hard to shop online, so we will pay all of your shipping* on orders over $99, or offer $5.99 flat rate shipping on everything else! Learn More.
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