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• Candle Burning Tips• Frequently Asked Questions • Our Product Guarantee • Returning a Product • Broken or Damaged Items • Website Problems • E-mail Related Issues • Tracking a Package • Shipping Information • View Our Privacy Policy • Security Information |
Tracking A Package When an order has shipped an email is sent to the customer’s email they used to set up their account. This email will be from a UPS source and the customer will not be able to reply to it. It will include your tracking number, ship date, and delivery date. If the delivery date is not included in the email you may take your tracking number and click here to visit UPS.com. Click on the UPS tracking link and enter the tracking number then click Track. You will be able to view your estimated delivery date and view your packages process.If you did not receive your tracking email please call toll free 1-866-GR8-SCNT and ask a customer service specialist to look it up for you. You may also email a customer service representative through our contact form and ask for your tracking number. When inquiring please include your name, phone number, and order number. |
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We are committed to providing top-quality products to our customers. If you have any problems or truly feel that it does not live up to your expectations, let us know and we will make it right. It's that simple.
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FREE OR LOW FLAT RATE SHIPPING
We know that high shipping costs can sometimes make it hard to shop online, so we will pay all of your shipping* on orders over $49, or offer $3.99 flat rate shipping on everything else! Learn More.
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