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Frequently Asked Questions
What is a Promotional (Promo) Code and how do I get one?
Shortie's Candle Company offers Promotional Codes which is a code that you enter during checkout that will take a discount off of your order. We offer either percentage discounts or dollar amount discounts. Some Promotional Codes may be used towards shipping costs while others may be used towards order totals. Please pay attention to minimum requirements when using a promotional code. Shortie's Candle Company sends Promotional Codes to our customers and visitors that are on our e-mailing list. To sign up please enter your email address in the "Special By Email" box towards the bottom of each web-page, email us through our contact form, or call us at toll free 866-478-7268. You can always remove yourself from this list at any time.

Do I earn Candle Bucks™ when using a promotional code?
Promotional Codes can not be combined with any other offer and Candle Bucks™ are not earned when using a Promotional Code.

How many times can I use a Promotional Code before it expires?
Promotional Codes are good for 1 use per customer unless otherwise specified.

What are Shortie's Scented Oil Melters?
Shortie's Scented Oil Melters are scented cubes of wax that you put in a heated dish to melt the wax and release the fragrance without lighting a candle. Please view our available dishes on our accessories page.

How are Scented Oil Melters Packaged and how many cubes do I put in my dish at a time?
Shortie's Scented Oil Melters come in a 3 oz package. There are 6-½ oz cubes in each package. You push 1 cube into your melter at a time. You can use as many cubes at a time that you desire just make sure your melter dish will not overflow. You can also mix and match scents to create your own amazing and fun fragrances by putting multiple fragranced cubes into your dish at the same time.

How do I clean my dish when the fragrance is gone?
To clean/empty your warmer dish please let it cool completely. The melted wax should pop out of your dish fairly easy by pushing on the side with a spoon. If it is a bit stubborn put the cooled dish into the freezer for a short while. Once it gets colder it will contract from the dish and pop right out.

Why should I use Scented Oil Melters instead of lighting a candle?
This is entirely a personal decision. Some people like Scented Oil Melters because they like to change fragrances more often, while others like that there is no flame involved and that the wax does not burn. The fragrance is the only thing that evaporates and it leaves the wax behind.

Your candles have the most amazing scent throw, how do your Scented Oil Melters compare?
Our Scented Oil Melters are just as outstanding as our candles. You have your softer fragrances for softer occasions and your stronger fragrances for more robust occasions.

We are committed to providing top-quality products to our customers. If you have any problems or truly feel that it does not live up to your expectations, let us know and we will make it right. It's that simple.
For the best Shortie’s experience, sign up for our free CandleBucks™ Rewards Program. As a member, you will get exclusive access to offers, discounts, and more! Learn More.
We know that high shipping costs can sometimes make it hard to shop online, so we will pay all of your shipping* on orders over $49, or offer $3.99 flat rate shipping on everything else! Learn More.
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