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Online Help
• Candle Burning Tips
• Frequently Asked Questions
• What are CandleBucks™
• Our Product Guarantee
• Returning a Product
• Broken or Damaged Items
• Website Problems
• E-mail Related Issues
• Tracking a Package
• Shipping Information
• View Our Privacy Policy
• Security Information
About Our Online Help Files
Welcome to the Shortie's Candle Company™ Online Help System. This section has been designed to help our customers through the purchasing process, as well as to provide assistance after purchasing in the event that your shipment my arrive broken, or with the wrong items. You will also find information on privacy, and website security to assure a safe and care free shopping experience. Please click on a help topic to the left to receive more information. If you don't see a topic to the left that will answer your question, please call us toll free at 1-866-GR8-SCNT or e-mail customer service directly through our contact form. All inquiries will be replied to in the order they are received, Monday - Friday from 8 a.m. to 5 p.m. Pacific Standard Time.
GREAT CANDLES, GUARANTEED
We are committed to providing top-quality products to our customers. If you have any problems or truly feel that it does not live up to your expectations, let us know and we will make it right. It's that simple.
EARN FREE CANDLES WITH EVERY ORDER*
Receive 5%* of your order back to spend on future purchases with every order* with our CandleBucks™ customer rewards program. Learn More.
FREE OR LOW FLAT RATE SHIPPING
We know that high shipping costs can sometimes make it hard to shop online, so we will pay all of your shipping* on orders over $99, or offer $5.99 flat rate shipping on everything else! Learn More.
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