About Our Online Help Files - Shortie's Candle Company™

Shortie's Online Help Files

• Candle Burning Tips
• Frequently Asked Questions
• Our Product Guarantee
• Returning a Product
• Mishandled Merchandise
• Website Problems
• E-mail Related Issues
• Tracking a Package
• Shipping Information
• Using Your Account
• View Our Privacy Policy
• Security Information

General Contact Information

Hours: Mon-Fri 9-5 Pacific
Saturday/Sunday: Closed
Toll Free: 1-866-478-7268
Local: 1-775-826-5840
Fax: 775-826-5842

About Our Online Help Files

Welcome to the Shortie's Candle Company™ Online Help System. This section has been designed to help our customers through the purchasing process, as well as to provide assistance after purchasing in the event that your shippment my arive broken, or with the wrong items. You will also find information on privacy, and website security to assure a safe and care free shopping experience. Please click on a help topic to the left to receive more information. If you don't see a topic to the left that will answer your question, please call us toll free at 1-866-GR8-SCNT or e-mail customer service directly through our contact form. All inquiries will be replied to in the order they are received, Monday - Friday from 8 a.m. to 5 p.m. Pacific Standard Time.

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Our Reputation

I LOVE your candles. These are the best candles I have purchased. Can't tell you how much I enjoy the scents you have and how well then scent my home. You are the only place I will purchase my candles from ... so far I have ordered 3 times. Thanks so much for such a wonderful candle.

Marti Lindsay
State College, PA

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